Packages, purchase and billing

How to buy a package on /pricing or on the offer page for your group.

You buy a package

There is no closed pilot program. Pick a group on /oferta (or the full calculator on /pricing) and pay by card — or request a quote for Enterprise and unusual scope.

Serwis — software for a computer workshop: PLN 119/mo, workshop / PC counter, CRM and cases, no agent fleet.
Starter — RMM for small firms: PLN 179/mo for 10 PCs (then PLN 9, from 25 PCs: PLN 8), up to 25 devices, one location.
Business — one-company fleet: PLN 399/mo for 25 PCs (then PLN 8), up to 400 devices, CVE and SNMP.
MSP Partner — MSP software: PLN 699/mo for 50 PCs and 5 firms (then PLN 5.90/PC), white-label and API.
Enterprise — quote only, no card checkout.

Open /oferta and pick a group, or /pricing when you need AI, your own keys, or an exact backup size.
The short estimate sets the computer count. Antivirus and cloud backup apply only to the machines you count, and you enter the copy size in GB. Operators stay at the count included in the package. A one-time start fee, when the catalog has one, sits under the monthly amount and is not added into it.
Send the estimate or continue to checkout / contact.
After payment, package features unlock; platform cloud storage — if in scope — unlocks on a paid plan.

Backup, Bitdefender and AI are separate line items — not in the package base price.
The phone companion uses the same gates: Serwis does not unlock the RMM fleet.

How the price is calculated

Package = subscription with PCs included + a rate for each extra PC. Starter example: PLN 179 for 10 PCs, then PLN 9/PC (from 25 PCs: PLN 8). Launch promo: −20% for 3 months.
Onboarding is one-time, not monthly.
Starter: platform cloud (no customer keys), billed by stored GB. Business+: platform cloud by default, optional own S3.

After you cancel a subscription the platform suspends managed storage (credentials revoked); data is typically kept about 14 days, then the bucket is deleted. Deleting the tenant account removes the bucket/identity immediately (with a retry queue on failure).

Trial period (14 days)

Optionally you can first test the panel, agent, RMM and CRM. Cloud backup is blocked during trial — use a local disk, USB, NAS or SMB. After moving to a paid plan you enable platform cloud copies and pay for stored GB.

Trial goal: validate team workflow, not maximum cloud capacity.
Install the agent on representative PCs (1 server + 1 endpoint is a good start).

How to report bugs

In the panel use “Report a problem” and the RMM page Report a platform issue. Describe what you tried, what happened, what you expected; pick type and priority.

Title and description are required (marked *). Photos / screenshots are optional — max 5 files, 8 MB, PNG/JPEG/WebP/GIF; you can paste an image (Ctrl+V) or drop a file onto the photos field.
Include time and module — we also store UI path and company.
Blocking outage: also email kontakt@darnet24.pl with subject BLOCKING.
This is a report to the product operator — it does not replace Service Desk or CRM client cases.

Where to get help

Start with this documentation and the search box above. Agent issues: check service status, network and the device list. Commercial and plan-limit questions: Pricing and Contact.

Technical “how do I…?” → other /docs articles.
“How much / what’s in the package?” → /oferta, /pricing and Contact.
Production outage → panel alerts + support.