Installing the Windows agent

How to download the MSI, install the agent and confirm the device is online.

Download and install

The Windows agent links a PC to your Darnet company. Download the MSI from the panel — it is bound to your tenant so the device lands in the right place.

In the RMM panel find agent download / installer (MSI) and download the file.
On the target PC run the MSI as administrator.
Finish setup and confirm the agent service is running.
Wait a few minutes for the first heartbeat to the server.

The PC needs internet access to your instance (e.g. monitoring.darnet24.pl).
Corporate antivirus may need exclusions — if the installer “disappears”, check AV.

Verify: is it online?

Success = the device appears on Endpoints with online status. Open details and check that metrics / system info populate. The endpoints list refreshes the status LED on its own — you do not need F5.

Open the device list in RMM and wait for the first heartbeat (usually within a minute).
Find the new PC by hostname.
Open the card — online status and fresh activity mean a good rollout.

At the bottom of the Endpoints list you set how many rows appear per page (25 / 50 / 100).
Offline right after install: wait, check network, restart the agent service, use diagnostic logs in the panel.
One test PC before mass rollout saves time.
Agent version “Worker missing” / missing: Watchdog is online, the Worker file (RMMAgent.exe) is gone — usually after an auto-update alert (verify_failed). SNMP, backup and scripts on that host stop. On the PC: C:\ProgramData\RMMAgent\update\watchdog-apply-*.log and C:\Program Files\RMMAgent\worker\previous. Restore previous or reinstall the MSI.

After install — groups and more devices

Once the first device works, reuse the same MSI on more PCs. Then group them (servers / endpoints / sensitive) and set maintenance windows so updates do not reboot machines during business hours.

From the Endpoints list: row ☰ menu → Delete endpoint; or select devices → Add to group / Remove from group (More actions: script / maintenance window / backup / delete). A device can be in several groups at once — Add does not remove the others.
Group with “Manual restart only” = patches may install, but you trigger reboot.
Only then enable broader alerts and backup on a stable fleet.

Deleting an endpoint

Delete when the PC should leave the fleet (sold, stolen, duplicate after reinstall, end of coverage). Do not delete “for now” (repair, leave, paused contract) — there is no separate mute-monitoring button.

Delete from the list: row ☰ menu, or select + More actions → Delete endpoints. Confirm — this cannot be undone in the panel. Backup history is kept with the hostname so you can restore onto another device. On a busy server with a long metric / security-event history the list shows a “Deleting…” bar — wait for the toast and do not close the tab.

Offline does not block panel deletion — the record goes away; the agent is not uninstalled on the PC.
If the agent is still running, the next heartbeat may create a new device record.
A maintenance window controls when patches / reboots may run — it is not “stop monitoring this PC”.

After a Windows OS reinstall

A clean Windows install removes the agent and its credentials. To rejoin the same device in the panel: keep the same computer name (hostname), install the MSI for the correct company, and wait for heartbeat. Full procedure and backup restore: After a Windows OS reinstall.

Same hostname + that company’s MSI → usually reconnects to the existing record (no duplicate).
Different computer name → a new device; the old one stays offline.
Restore file data separately (Backup → Restore) onto a PC with an online agent.